Whats Next in Search?

Written June 20, 2011 by lawnn

Hey Everybody in Portland Computer Repair Land, I’m going to go a bit off topic today to talk about search, and how incredibly unhappy I am with Google now. My feelings on this have been brewing for awhile, but they were really set off doing a few searches last weekend. I have a deep-pocketed mattress that needs deep pocket sheets. [...]

Happy Hamster Computer Repair – Perception is Reality

Written June 11, 2011 by lawnn

Hey Everybody in Portland Computer Repair Land, So today I want to followup on the survey results I posted last time and use it as a spring board to talk about the most important conceptual difference in our store vs. most other retail environments. Like any company, ever, with any employees, ever, we sometimes have conflicts with our customers. Our [...]

Customer Happiness Feedback – 5/16/11 through 5/28/11

Written June 4, 2011 by lawnn

Hey Everybody in Portland Computers Land, As promised, we will continue to be transparent with our customer feedback…even when we may have not done an ideal job for some customers. Today, the feedback, next week, a few thoughts.   1 2 3 4 5 6 7 8 9 10 Rating Average On a scale of 1 – 10, how would [...]

Happy Hamster Computer Repair Wants to Know About Fans

Written May 29, 2011 by lawnn

Hey Everybody in Portland Computer Repair Land, I know it doesn’t feel like it, but summer is coming up! The big warning we start off with every summer – watch out for overheating. There are two kinds of computers, those that are properly cooled and those that are not. Take a second now, and identify the fan vents on your computer. If [...]

Happy Hamster Computer Repair Feedback 5/9 – 5/16

Written May 19, 2011 by lawnn

Hey Everybody in Portland Computer Repair Land, Here is our feedback from the previous week, published again unedited and completely honest directly from our customers anonymous surveys. We averaged a rating of 9.2 last week. First, the answers to the question – “Why did you give us your selected rating?” “The team took my troubled computer on short notice and [...]

Happy Hamster Feedback Responses

Written May 8, 2011 by lawnn

Hey Folks, As promised (and how rare!) I remembered to actually follow up on a topic I said I would follow up on. The best part of feedback is the opportunity to improve our service for the next person, and, where appropriate, to apologize to existing customers for a lapse in our previous service. Both in small ways, like in response [...]

Happy Hamster Computer Repair Goes Public With Feedback

Written May 6, 2011 by lawnn

Hey Everybody in Portland Computer Repair Land, Last week I talked about the new feedback we’re gathering, and I think, given our overall open ethic, it would do us good to share what our customers say about us. I also think this will help prove, if anybody doubts it, that we do take this feedback to heart. We ask 3 [...]

Happy Hamster Points to a Really Good NYT Article

Written April 10, 2011 by lawnn

Hey Everybody in Portland Computers Land, I really liked this article in the New York Times about wireless routers. It’s concise and accurate. Of course, as always, if you don’t want to think about it, just come on by our store and we’ll help you out! http://www.nytimes.com/2011/04/07/technology/personaltech/07basics.html?src=me&ref=general

Happy Hamster Welcomes Our Newest Family Member

Written April 4, 2011 by lawnn

Hey Everybody, Today Happy Hamster is happy to welcome our newest family member! My office manager, Heather, gave birth to a healthy baby girl last night around 11 PM. Her name is Maggie, and we’re all very relieved they are both safe and sound. We hope to have Heather back around the office in the next few months. Thanks everybody! [...]

Happy Hamster IT Assurance Enjoys Suprising People

Written March 28, 2011 by lawnn

Hey Everybody in Business Computer Repair Land, Had a fun experience this morning that really showcases the power of our business services software. At 8:30 AM, I got pinged by our software that a user at one of our businesses had a computer that was really chugging along, and going very slowly. The following is a timeline of events – [...]

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