Happy Hamster Computers

Introducing Kyle – The New Store Manager

Written March 23, 2011 by lawnn

Hey Everybody in Happy Hamster Computers World! I have exciting news today. As anybody who has called or come into our store since we opened knows, I, Zac Cramer, the writer of this blog and owner of Happy Hamster, greet each and almost every one of you. In the past, when the company saw 5 or 50 people in a [...]

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Happy Hamster Computer Repair Store Hours Change

Written March 22, 2011 by lawnn

Hey Everybody in Portland Computer Repair Land, Awhile ago, I posted about how we like to be open on Sunday’s to take care of those emergencies that can’t wait. However, over the past two years we have seen our average daily traffic increase 50%, and our average Sunday traffic decrease 200% . We would like to remain open on Sundays, [...]

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Doing Customer Service Right – A Success Story

Written March 17, 2011 by lawnn

Hey Everybody Who Reads This Blog! So a month ago, I posted a blog about how to get what you want as a customer. In the post, I discussed the secrets to always getting what you want in a customer service situation. Some of the keys included being reasonable, being timely, and gathering facts. Today, I had a true success [...]

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Happy Hamster Computer Repair Talks About Virus Removal

Written February 19, 2011 by lawnn

Hello to all my Portland friends and their computer repair problems! At Happy Hamster we remove a *lot* of viruses. In fact, last year over 60% of our business came from doing virus removals. We have offered virus removals at the same price, and with the same terms since almost the beginning of the shop – $150 flat rate and [...]

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The IT Assurance Difference in Managed Computer Services

Written February 14, 2011 by lawnn

Hey Folks, I spend a lot of time thinking about what makes us and our offerings different and unique. There are dozens of other managed services providers in Portland, large shops with 10′s of employees and small one man operations offering full on business IT managed support. I am always interested to know why, of all those options, so many [...]

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Happy Hamster Computer Repair Tips for Keeping Your Work Stuff Going!

Written February 7, 2011 by lawnn

Hey Everybody in Portland Computer Repair Land, Saw this neat post from Microsoft that I want to share with everybody. I think it has some really great tips, especially #1 which reminds you that your company owns your work computer. This means they can access anything you put on it, e-mails you use, etc, so be careful to keep personal [...]

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Advice for Interviews to Potential Happy Hamsters

Written January 27, 2011 by lawnn

Hey Everybody in Portland Computer Repair Land, We are hiring again, and this time we’re hiring our first entry level train-’em-from-the-ground up position. This post is directed at those applicants who are coming in to interview with us next week, to give those who do their homework (and do things like read this blog before coming in!) a leg up. [...]

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Happy Hamster Computer Repair Introduces IT Assurance

Written January 16, 2011 by lawnn

Hey Everybody in the land of Ports who loves Computer Repair! I want to take a minute to step outside our usual discussion of home user problems to introduce you to our business class service. Not everybody knows it, but IT Assurance, Portland’s premier managed services company, is actually a subsidiary of Happy Hamster. (Originally it also had a fun [...]

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Happy Hamster Computer Repair – Watch Out for a Fake Microsoft Security Essentials Update!

Written January 4, 2011 by lawnn

Hey Everybody in Portland Computer Repair Land, Need you all to keep your eyes peeled for a new virus. This new virus sends out an e-mail that says it is a Microsoft Update, and requests that you download an attachment. DO NOT DOWNLOAD THE ATTACHMENT. Microsoft will never distribute updates by e-mail, and this message is simply a virus carrier. [...]

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Happy Hamster Computer Repair: Tips for Getting What You Want From Customer Service

Written January 3, 2011 by lawnn

Hey everybody in Portland Computer Repair Land, I’m going to do another one of those “stuff I probably shouldn’t say on the company blog” blogs, so I hope you all enjoy it. Today we will cover the four things you must do to achieve your customer service goals, even if the facts are against you. I want to start by [...]

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